Is jewellery from Kumari 100% original and certified?
For this purpose, you need to call our customer care team and they will provide you with the choices. We tend to use 14 karat and 18 karat real gold to create our jewellery across all categories. We have the SGL, IGI and GIA certification to authenticate our diamonds and jewellery. Furthermore, Kumari is an all-inclusive Hallmarked jewellery Brand.
Is there an option of getting jewellery with different metal or gemstones that is not offered on Kumari’s website?
If you're interested in exploring jewellry options with different metals or gemstones that are not currently featured on Kumari's website, we recommend reaching out to our dedicated customer care team. We will be happy to assist you and provide you with available choices for customization.
What if I do not know the ring size?
We recommend our customers to refer to our size guide when making thier purchase to ensure the perfect fit.
Will there be any warranty on jewellery items?
We provide a one-year warranty for our jewelry items. If a manufacturing defect is identified, we will gladly repair it at no cost. Please be aware that in instances of customer mishandling, there may be a modest fee associated with the repair.
What if there is a problem with my purchase?
If there's any making issues, we'll repair it free of charge. For accidental breakage, we offer affordable repairs. If you're still dissatisfied, you can return the item within 15 days for a refund. Our 15-day Money Back Guarantee applies to all orders.
I lost my jewellery certificate, can I get a duplicate?
We understand that misplacing things can happen to the best of us. We'll arrange a duplicate certificate for you; please note that a fee is applicable. The duplicate certificate will have a watermark stating 'copy/duplicate' to maintain its authenticity.
Can I acquire a custom design?
Yes, absolutely! Custom designs are available, although the feasibility may vary depending on the product. We can work with you to create a brand new design tailored to your specific preferences and requirements. Please feel free to contact us for the same!
How long does it take to create a custom piece?
Creating a custom piece is a special journey, and it usually takes about 15-20 days. Since each design is unique and made just for you, the timeline is set case by case. We really appreciate your patience, and we promise you'll absolutely love the final result!
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