Insurance

This plan indemnifies the customer against loss or damage to the insured jewellery.

Please refer to our policies to understand further (insurance page link)

We understand that your jewelry is a precious investment, and we take great pride in ensuring its safety during shipping. Rest assured, your jewelry is fully insured by us. In the unlikely event that your order is lost or stolen during shipping before it reaches you, we've got you covered.

If your order arrives damaged or incomplete, here's what to do: 1. Call us to report the issue. 2. Provide a picture of the damaged item. 3. We'll arrange a pickup for quality check. 4. Choose between a full refund or a replacement once we verify the damage.

Any physical loss or damage to the insured jewellery up to the amount insured arising from any cause is covered.The event should occur within the jurisdiction of coverage as described in the policy schedule. The event should also occur within the policy period.

To claim insurance in case of loss or damage, follow these steps: Call our customer care for assistance or You can also reach out directly to the concerned individuals: Direct Contact: 18002101225 (Monday to Friday between 10:00 AM to 6:00 PM). E-mail: reportclaim@unilight.in. Our team will guide you through the insurance claim process and provide the necessary support.