What if I do not know my size?
No worries if you're unsure about your size! We've got you covered with our handy size guide. We highly recommend checking it out when making your purchase to ensure you get the perfect fit for your jewelry. It's like having a personal tailor for your bling!
Can I order a ring in a size that isn't offered on the site?
Absolutely! If you need a ring size that isn't listed on our site, don't worry. Just ring us up, and our helpful team will be thrilled to assist you further. We're here to make sure your perfect fit is just a call away!
Can I take my jewellery to my local jeweller to have it resized?
Certainly, but we don't advise it. We don't accept returns on items that have been altered by someone else. Having someone else work on a piece nullifies the 15-day money-back guarantee and lifetime exchange policy because these kinds of changes, if done incorrectly, can damage the jewels or the strength of the setting. Instead, you can return or exchange your purchase or have it fixed by us.
Can I re-size my jewellery ? / What happens if the jewellery I bought doesn't fit?
If you ever need to adjust the size of your ring, we're here to assist you. We offer free resizing within 15 days of your delivery date, unless resizing isn't feasible. After this initial period, resizing can still be done, but the customer will have to bear the shipping cost. Should the resizing require additional metal, resulting in a higher cost, that difference will be covered by the customer. Conversely, if the resized ring costs less than the original, we'll happily refund the difference to you.
Should we pay to have a product resized?
We're happy to offer complimentary resizing for your ring within the first 15 days from the delivery date, unless resizing isn't feasible. If resizing is required after this initial period; shipping charges shall be borne by the customer.
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