Are my personal details in a secured form?
Absolutely, your privacy is of utmost importance to us! We take extensive measures to keep all your personal information confidential and secure. We never share your details with other companies for marketing or mailing purposes. When it comes to payments, we partner with a trusted third party who also follows a strict privacy policy to ensure your financial information is handled with care and security. For a detailed overview of our privacy practices, we encourage you to review our privacy policy, which will provide you with all the nitty-gritty details. Your peace of mind is our priority!
What should I do if my jewelry needs repair?
If your jewelry needs some care, we've got it covered. For any manufacturing issues, we provide free repairs, and accidental breakage can be fixed at an affordable cost. If you're still not satisfied, our 15-day Money Back Guarantee applies to all orders, allowing you to return the item for a full refund.
Are we supposed to pay for resizing a product?
If you ever need to adjust the size of your ring, we're here to assist you. We offer free resizing within 15 days of your delivery date, unless resizing isn't feasible. After this initial period, resizing can still be done, but the customer will have to bear the shipping cost. Should the resizing require additional metal, resulting in a higher cost, that difference will be covered by the customer. Conversely, if the resized ring costs less than the original, we'll happily refund the difference to you.
What is LIFETIME EXCHANGE
Lifetime exchange at Kumari means that after you've purchased a beautiful piece of jewelry by us, you can return to Kumari at any time during your lifetime and swap it for another piece that's just as stunning. The catch is, your original jewelry needs to be in good condition, and you'll need to have the purchase receipt or a copy as a reference of the purchase. It's a lifelong promise of luxury and style that Kumari offers to their valued customers, ensuring you can keep upgrading and shining brighter as the years go by.
What is LIFETIME BUYBACK
Lifetime buyback is our commitment to repurchase a product from you at any time. We determine the value based on current market prices for materials like metals in jewelry. You can opt for cash, select a new item, or receive store credit. It's a flexible way to handle your unwanted items throughout their lifespan.
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